Convo by HOXE · Legal

Refund & Cancellation Policy

Last updated: 25 June 2026

This policy explains how subscriptions, credits, refunds and cancellations work for Convo, billed by Hoxe Technologies Pvt. Ltd..

1. Subscriptions

Paid plans renew automatically until cancelled. You can cancel future renewals at any time from billing settings or by contacting us.
Cancellation stops billing from the next cycle. The current paid period is not refunded unless required by law.
You can also start on the Free plan with no card.

2. Credits

Credits included with a plan or topped up are consumed as you use chat replies, voice minutes and other actions.
Consumed credits are non-refundable. Top-up credits are generally non-refundable once purchased, except as required by law or under section 3.

3. When we will make things right

If you were charged in error, charged more than once, or could not use the service due to a fault on our side, contact us within 7 days and we will correct it or refund the affected amount.

4. How to request a refund

Email support@hoxe.net from your account email with the order/transaction details and reason. We acknowledge within 48 hours. Approved refunds go to the original payment method via our payment provider, typically within 5–7 business days of approval.

5. Pricing & taxes

Prices are shown before payment. Convo is billed through Dodo Payments as Merchant of Record, which handles any applicable taxes and issues your invoice. Hoxe Technologies Pvt. Ltd. may change prices prospectively.

6. Grievances

Not satisfied with how a refund was handled? Escalate via our Grievance Redressal page. This policy forms part of our Terms of Service.