Convo by HOXE · Legal
Grievance Redressal
Last updated: 25 June 2026
This page explains how to raise a grievance with Hoxe Technologies Pvt. Ltd. — including about personal data — as required under the Digital Personal Data Protection Act, 2023, the Information Technology Act and the Consumer Protection (E-Commerce) Rules.
Grievance Officer
Santhosh Kumar, Grievance Officer & Data Protection Contact
Email: grievance@hoxe.net
Hoxe Technologies Pvt. Ltd.
Email: grievance@hoxe.net
Hoxe Technologies Pvt. Ltd.
What you can raise
- Exercising your data rights — access, correction, completion, update, erasure or nomination.
- A concern about how your personal data is handled.
- A complaint about billing, a subscription, a refund, or any other aspect of the service.
- If you interacted with a Convo bot on another company’s website, we will route your request to that company (the Data Fiduciary) and follow up.
Our commitment
- We acknowledge every grievance within 48 hours.
- We aim to resolve it within 30 days, keeping you updated if it needs longer.
If you’re still not satisfied
For an unresolved data-protection matter you may complain to the Data Protection Board of India; for a consumer matter, the appropriate consumer forum. See also our Privacy Policy, Terms and DPA.